The app returns an error stating the ID format is incorrect.
If all else fails, perform a factory reset:
A mix of lowercase letters, uppercase letters, and numbers (e.g., a1b2c3d4e5f6g7h8 ).
The serial number connects, but the video blocks show a login lock.
For computer-based monitoring, download and install the desktop client:
For example:
If your phone is connected to the exact same Wi-Fi network as your security system, the XMEye app can search your local network to find the ID.
Scan the QR code using the "Add Device" feature in the XMEye app to fill it automatically. 2. Check the Monitor/System Information
Download and open the or XMEye Pro app on iOS or Android.
Treat your serial number with care, as sharing it publicly could potentially compromise your device's security.
Right-click anywhere on the live view screen to open the .
XMEye-compatible devices feature a built-in web server. You can log into this server using a computer on the same network. Find your DVR/NVR's local IP address (e.g., 192.168.1.10 ).
Are you currently getting an message when trying to connect? What is the NAT Status showing in your system menu?
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The app returns an error stating the ID format is incorrect.
If all else fails, perform a factory reset:
A mix of lowercase letters, uppercase letters, and numbers (e.g., a1b2c3d4e5f6g7h8 ).
The serial number connects, but the video blocks show a login lock.
For computer-based monitoring, download and install the desktop client:
For example:
If your phone is connected to the exact same Wi-Fi network as your security system, the XMEye app can search your local network to find the ID.
Scan the QR code using the "Add Device" feature in the XMEye app to fill it automatically. 2. Check the Monitor/System Information
Download and open the or XMEye Pro app on iOS or Android.
Treat your serial number with care, as sharing it publicly could potentially compromise your device's security.
Right-click anywhere on the live view screen to open the .
XMEye-compatible devices feature a built-in web server. You can log into this server using a computer on the same network. Find your DVR/NVR's local IP address (e.g., 192.168.1.10 ).
Are you currently getting an message when trying to connect? What is the NAT Status showing in your system menu?