This guide provides a comprehensive walkthrough for accessing your SARK PBX, covering everything from initial login steps to troubleshooting and advanced security best practices.

Track missed, placed, and received calls relative to your extension.

Beyond the login process, understanding the system's capabilities helps you appreciate its value. SARK PBX is known for its robust, business-focused feature set:

Customize the audio heard by callers while waiting.

Access QR codes or tokens to sync desktop and mobile VoIP communication apps. The Administrator Console

📞 Contact your VoIP provider or Shark PBX reseller for account-specific help.

Logging in

Click the "Forgot Password?" link on the login page to initiate a password reset via email.

Verify that your Caps Lock is turned off. Double-check for trailing spaces if copying and pasting credentials. If you are a standard employee, contact your internal IT helpdesk to trigger a password reset. If you are the master admin, use the "Forgot Password" link on the portal home page. Issue: "Site Can’t Be Reached" / Timeout Error

Your PBX is a gateway to your business communications and must be secured. As soon as you log in for the first time, prioritize security.

Search for the official Shark PBX app in the iOS App Store or Google Play Store. Login: Use the same user credentials as the web portal.

If you cannot access your account, try these common troubleshooting solutions: