Are you using a version or a Business/Corporate version of ESET?
Reset your master account password via the ESET HOME login page using your registered email.
For users locked out of a computer protected with ESET Full Disk Encryption, recovery is possible but requires specific authorization. This is a managed process often handled by an IT administrator.
You can choose to the password or set a new administrator password remotely.
If you are locked out of an encrypted workstation, you cannot "decode" the password manually. You must use the Recovery ID provided by your administrator. Locate Recovery ID
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If you are currently locked out of a system, let me know the you are using and whether this is a personal computer or a business-managed network so we can determine the exact recovery steps. AI responses may include mistakes. Learn more Share public link
If managing ESET in an enterprise environment, ensure administrative passwords are safely documented in your organization's secure IT documentation vault (e.g., IT Glue, Keeper).