Optimize MySQL tables (especially vicidial_live_agents and vicidial_callbacks ) and check server CPU/RAM usage. 2. Audio/Phone Disconnects with Active Screen
// Hang up the current call $vicidialAPI->hangup("agent_name");
use FFmpeg\FFmpeg;
$audioInput = $ffmpeg ->open('input.mp3') ->getFormat() ->getAudioStreams() ->first(); agc vicidialphp work
Because vicidial.php handles constant traffic, it is often the first place where system strain or configuration errors show up. 1. Agent Screen Freezes ("White Screen" or Hanging Loops)
When an inbound call arrives or an outbound lead is dialed, the dialer queries vicidial.php (via AJAX or internal API) to get the next best agent using AGC logic.
When an agent logs in, vicidial.php initializes a complex environment of JavaScript and AJAX that connects their browser to the Asterisk telephony engine. MySQL/MariaDB stores system configurations
MySQL/MariaDB stores system configurations, campaign settings, lead lists, call logs, and real-time agent states.
Are you looking to to the agent screen?
Ensure your Apache or Nginx web server configuration uses HTTP/2. This allows the constant stream of AJAX polling requests to reuse a single network connection, drastically reducing server overhead. $audioInput = $ffmpeg ->
Verifies the agent's user ID, password, and active session.
: The Agent API entry point, allowing external systems (like a CRM) to control the agent's session, such as triggering a manual dial or a hang-up.